Terms and Conditions for Prins Cafe
Last Updated: Feb 02 2025
Welcome to Prins Cafe! By accessing or using our website prinscafe.in, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order or using our services.
1. Acceptance of Terms
By using our website, you confirm that you are at least 13 years old or accessing the site under parental supervision. Your continued use of the website constitutes acceptance of these terms, including future updates.
2. Definitions
- “Website”: Refers to https://prinscafe.in, owned and operated by Prins Cafe, located in Coimbatore, Tamil Nadu, India.
- “Customer”: Any individual or entity purchasing products/services through the website.
- “Products”: Food items, beverages, meal kits, or related merchandise sold on the website.
3. Ordering Process
- Account Creation: To place orders, you may need to create an account. Ensure all provided information (name, address, contact) is accurate.
- Order Confirmation: Orders are confirmed via email/SMS. Prins Cafe reserves the right to cancel orders due to stock unavailability, pricing errors, or suspicious activity.
- Customization: Special requests (e.g., dietary preferences, spice levels) must be noted during checkout. We will try to accommodate them but cannot guarantee fulfillment.
4. Payment Terms
- Accepted Methods: Credit/debit cards, UPI, Net Banking, and mobile wallets (e.g., Paytm, PhonePe).
- Security: Payments are processed through PCI-DSS-compliant third-party gateways. Prins Cafe does not store your payment details.
- Pricing: All prices include GST (as per Indian tax laws). Prices are subject to change without prior notice.
5. Shipping & Delivery
- Delivery Areas: Currently serving Coimbatore city and select areas (check eligibility by entering your PIN code).
- Timelines: Delivery typically takes 45–60 minutes but is not guaranteed due to traffic, weather, or logistical delays.
- Order Tracking: Use the tracking link in your confirmation email/SMS to monitor your order.
6. Cancellations & Refunds
- Cancellations: Cancel orders within 30 minutes of placement via your account or by contacting customer support. No cancellations once the order is dispatched.
- Refunds: Issued for canceled orders, defective items, or delivery failures. Refunds are processed within 3–5 business days to the original payment method.
- Perishable Goods: Returns are not accepted unless items are damaged, spoiled, or incorrect upon delivery.
7. Privacy & Data Use
Your privacy matters! We collect data to process orders and improve services. For details, read our Privacy Policy. We comply with Indian data protection laws and do not sell or share your data with third parties without consent.
8. User Responsibilities
- Account Security: Keep your login credentials confidential. Notify us immediately of unauthorized account use.
- Prohibited Actions: Do not misuse the website for illegal activities, spam, or hacking attempts.
9. Intellectual Property
All content (logos, images, text) on the website is owned by Prins Cafe. Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Limitation of Liability
Prins Cafe is not liable for:
- Delays or failures due to unforeseen circumstances (e.g., natural disasters, strikes).
- Minor discrepancies in product appearance/description.
- Allergic reactions or health issues from consuming our products (customers must review ingredients and inform us of allergies).
11. Governing Law & Dispute Resolution
These terms are governed by the laws of India, specifically the state of Tamil Nadu. Any disputes will be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu.
12. Updates to Terms
We may update these terms periodically. Changes will be posted on this page, and your continued use of the website implies acceptance.
13. Contact Us
For questions or concerns about these Terms and Conditions, reach out to:
Prins Cafe Customer Support
📍 Address: Coimbatore, Tamil Nadu, India
📧 Email: prinsecafe@gmail.com
📞 Phone: +91 98431 62244
🕒 Hours: 11:00 AM – 11:00 PM (Daily)
Thank you for choosing Prins Cafe!
Savor authentic flavors, delivered with love from our kitchen to your doorstep. 🍛☕