Refund and Return Policy
Prins Cafe – Serving Freshness, Respecting Your Choices
Welcome to Prins Cafe! We strive to make your dining experience delightful, whether you visit us in person or order online. Below are our transparent policies for cancellations and refunds to ensure clarity and trust.
Cancellation Policy
- Order Cancellation Window
- You may cancel your online food order within 30 minutes of placing it, provided the order has not entered the “Preparation” stage.
- For catering or bulk orders (10+ items), cancellations must be requested 24 hours prior to the scheduled delivery/pickup time.
- How to Cancel
- Call Us: Dial 9843162244 immediately (Coimbatore local time: 11 AM – 11 PM).
- Email: Write to prinsecafe@gmail.com with your order number and “CANCEL” in the subject line.
- Website: Visit prinscafe.in and use the “Order Status” tab to request cancellation.
- Post-Cancellation Confirmation
- Once canceled, you’ll receive an SMS/email confirmation.
- If your order has already been prepared or dispatched, cancellation may not be possible.
Refund Policy
- Eligibility for Refunds
- Refunds are processed only if:
- The order is canceled successfully within the allowed window.
- There’s a quality issue (e.g., spoiled food, incorrect item delivered).
- Delivery is delayed beyond 90 minutes from the promised time.
- Refunds are processed only if:
- Non-Refundable Scenarios
- Perishable items (e.g., cakes, fresh juices) cannot be returned once delivered.
- Refunds are not applicable for minor customization mismatches (e.g., spice level).
- Orders marked “Completed” in our system are ineligible.
- Refund Process
- Approved refunds will reflect in your original payment method within 3–5 business days.
- For cash-on-delivery (COD) orders, refunds will be processed via bank transfer. Share your details via email or call.
Special Cases
- Damaged/Missing Items: Notify us within 30 minutes of delivery. Share photos via email for quick resolution.
- Restaurant Errors: If we deliver the wrong item, we’ll either:
- Replace it free of charge (within 1 hour).
- Offer a 50% discount voucher for your next order.
Contact Us
For unresolved concerns or urgent assistance:
- Email: prinsecafe@gmail.com
- Phone: 9843162244 (11 AM – 11 PM)
- Address: Prins Cafe, Coimbatore, Tamil Nadu 641004
Note:
- All refunds are subject to quality checks by our team.
- Prins Cafe reserves the right to modify this policy. Check prinscafe.in for updates.
Thank you for trusting Prins Cafe. We’re here to ensure every bite brings joy! 🍴✨